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Client feedback
23 May 2023
Ripadvisor: Skew your measures at your peril!
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AI
2 March 2023
Real human interactions trump the bots.
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CX
2 November 2022
You never get a second chance to make a first impression
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How do you create an authentic brand experience?
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Why your customer satisfaction scores are high but growth is low.
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Client retention or acquisition? What should you focus on?
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PRESS
31 May 2023
Media Update: South Africa shines at Customer Centricity World Series Awards
www.mediaupdate.co.za
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31 May 2023
Awards Wrap: The Media Online - South Africa shines at Customer Centricity World Series Awards
themediaonline.co.za
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26 May 2023
Global Customer-Centricity Awards Prove Enlightening for Local Agency
africanmarketingconfederation.org
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24 May 2023
nlightencx Shines at Customer Centricity World Series Awards
www.businesstechafrica.co.za
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REPORTS
22 February 2023
The Executive Summary for the INFORMATION SERVICES SECTOR CUSTOMER EXPERIENCE RESEARCH 2022
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CASE STUDIES
8 December 2022
Client relationships - the CX cornerstone for B2B companies
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